Travel Agent Frequently Asked Questions

Please read our most frequently asked questions by Travel Agents answered below. If you cannot find an answer to your questions please contact your BDM/Sales Rep from our Sales Team.

 

 

About Albatross Tours

Albatross Tours have been creating remarkable memories for Australian and New Zealand travellers since 1995.

We offer a unique and innovative range of escorting touring holidays designed especially for people like you and your clients, who want to see more and truly enjoy their European holiday. With our unique touring style, we don’t just touch on countries, we explore them. When we design our tours we look at each region and consider what can be done and should be done. And since our style of touring is easier and more enjoyable with longer stays and a leisurely pace, this will allow you and your clients to experience a variety of exciting excursions and activities.

Established in 1995 by Euan Landsborough, co-owner, Managing Director and Tour Designer of Albatross Tours, we are based in Brisbane, Australia and are a division of the award-winning global travel company – The Albatross Group. As a global company, we handle in excess of 5,000 European tour groups every year, with offices in Australia, Europe and the United Kingdom. We have a strong focus on supporting our trade partners and will endeavour to work together to grow together.

What are your key differences from other European tour operators?

Albatross Tours offer regional European touring programmes designed exclusively for Australian and New Zealanders.

  • Leisurely pace with Longer stays – 2, 3, 4 and up to 7 nights in each destination
  • Unique Touring designed to encompass the perfect balance between included highlights and guaranteed ‘My Time’.
  • Genuinely Inclusive Touring – No optional extras. No tipping on tour.
  • Small Group size of 10-28 clients (Summer & Oberammergau) and up to 40 for our Festive tour programme.
  • Character style hotels in superb locations
  • Enjoy full sized luxury coaches, meaning your clients get plenty of extra space

 

Do you have tours that would suit my client base/market?

If you have a solid base of clients who travel to Europe regularly, you have Albatross Tours clients. The typical Albatross Tours client may have undertaken other escorted tours. Or they have travelled FIT for years throughout Europe and are now wanting to explore Europe without the hard work associated with independent travel.

What destinations do they offer tours?

Albatross only offers regional tours of Europe during the Summer (April – October) and the Christmas Festive season (November – February). For 2020 we will also offer tours to Oberammergau that include the Passion Play.

Why are your tours so expensive?

Albatross Tours are genuinely inclusive. We seek to find the perfect balance between organised and free time. That said, Albatross Tours packs loads of inclusions into their programs. Full buffet breakfast daily, around 70% of your evening meals, sightseeing tours, entrance fees, local dining, even tips for tour managers and drivers are taken care of.

How do we check tour availability?

Call our friendly reservations team on 1300 135 015 (NZ 0800 446 232) – we will endeavour answer your phone call within 4 rings! Or click on the ‘Dates and Prices’ tab for the tour you are considering on our website and here you will find the availability and guaranteed status of our tours.

How easy is it to make bookings?

Very easy! Select from one of three options:

  • Call us on 1300 135 015 (NZ 0800 446 232) during business hours 8.30am – 5.30pm AEST.
  • Email
  • Submit your booking request via our website

How do we know a tour is guaranteed?

Call us! We will tell you exactly how many people are booked. We only need 10 people to guarantee each departure, so we rarely withdraw tours. Or, you can check the guaranteed status for any of our tours on our website on the ‘Dates and Prices’ tab.

Is the commission competitive?

Very, especially if you are one of our 'friends'… Start with 10% and go from there.

Will Albatross Tours sell directly to my customers?

No. The only time we sell to clients directly is if a customer calls and tells us they do not wish to book with a travel agent. In fact, we refer many customers to our preferred agent partners.

Where I can find out more information about your tours?

For more information about our tours, order our brochures from TIFs (AU) and Brochure Net (NZ).

Visit our website – and use our hand tour finder to find a tour suitable for your client’s needs

Visit our YouTube Channel to see our latest videos

Connect with us at Facebook

Give our friendly team a call to discuss 1300 135 015 (NZ 0800 446 232) during business hours 8.30am – 5.30pm AEST.

 

Are they a preferred product?

Check with your head office. If we are not, tell them we should be!

Do you offer an incentive/referral program?

Albatross Tours do occasionally have agent incentives available. Please refer to our agent page for more information. If your client is an A Club Albatross or Club Albatross Sapphire member, they will receive loyalty rewards. Please contact our reservation team to find out more information on loyalty rewards.

What kind of ongoing support can we expect from Albatross Tours (marketing, training)?

Our professional BDM's are here to support you with sales visits, training, client function or events, all with the backup of our superb marketing team who have cutting edge collateral available to personalise with your branding and contact details.

I want to organise paid advertising in the local newspaper/magazine. How can Albatross assist me with this?

The Albatross Tours marketing team can provide finished artwork to specification for press and advertising opportunities with your branding & call to action details. We can also assist with providing editorial content. Please contact marketing to find out how we can help.

Where can I download marketing materials?

Visit the Albatross Tours Agent Marketing Toolkit page. If you cannot find what you’re looking for, please contact the marketing team via email.

How do I get in contact with a BDM and what is their availability like?

I don’t have time to train my new staff, how can you assist?

Our BDM’s can provide product training and updates to your team. Please contact them to discuss your requirements.

What do you require from us/the client to book?

We will require you to complete and sign the passenger booking form, confirm their fitness for travel and pull passport details (with at least 6 months validity from the date of return to Australia), must be return to Albatross Tours with the non-refundable deposit payment, within 7 days of confirmation on the booking.

When are your summer tours open for bookings?

We open our Europe & UK Summer tours in August each year.

When are your Christmas tours open for bookings?

We open our Christmas, New Year and Winter Wonderland tours in March each year.

How do we find out about your specials?

Please contact our reservations team via AU 1300 135 015 or NZ 0800 446 232 to find out more about current specials on offer.

Can you book pre/post accommodation?

Yes.  We can certainly assist with booking with your clients’ pre and post tour accommodation. Contact us to discuss for a quote.

Can you book transfers?

No, unfortunately we cannot assist with transfers.

Where do they stay - location and quality of the hotels? What are the rooms like?

Picture yourself relaxing on the geranium-trimmed balcony of a family run Gasthof, or waking up in a stunning palace hotel. In addition to centrally located first class city hotels, we believe your European experience should be enhanced with memorable stays in unique hotels, steeped in local character.

You may be staying in historic buildings, but that doesn’t mean you have to compromise on comfort. Our small group sizes mean we can handpick modestly-sized hotels that still meet our exacting standards. Imagine coming home telling tales of waking up in a 500-year-old inn or a 13th century castle. Every room in your hotel could well be different, but all have quality private facilities. Porterage and WiFi is also included at each of your hotels along with buffet breakfast daily, often with a local flavour.

 

What will the client expect to pay on tour?

A lot less than you think! Remember that all excursions and activities we display are included in the tour price, with no later offered extras or option lists. Most meals are already included, with some dinners having wine, tea and coffee available. Many items in Europe are of similar pricing to Australia and New Zealand.

What is the age group of the people on their tours?

Our unique touring style and itineraries attract a wide variety of travellers, from early empty nesters to baby boomers. 

Do you cater to solo travellers?

On an average Albatross tour, we usually have 4 or 5 solo travellers.

Albatross Tours offers very reasonably priced single supplements; it costs less than $100 per day additional on many of our tours.

Alternatively, you’re welcome to elect to share a twin room with a person of the same gender, and should a match be available each solo traveller will only need to pay the twin share price.

When you elect to pay the single supplement, in most hotels we offer double rooms for single use.

 

Do my clients need travel insurance?

It is a condition of travel that each passenger is adequately covered by comprehensive travel insurance. We strongly advise your clients to take out travel insurance at the time of booking to cover against cancellation fees.

What is the minimum mobility requirement?

A number of our tours visit a variety of medieval hilltop towns which may have some steep, uneven cobblestoned streets or castles, and attractions with steep staircases and no lifts. Additionally, some larger cities only provide coach drop off points 15 minutes or so walk from the old town centres. A reasonable amount of walking will be involved, and out tours do require a certain level of fitness and mobility. These tours are not suitable for people with walking difficulties or limitations. In unsure please call our office for further clarification.

When will I receive my clients travel documents and what will it contain?

Your client’s travel documentation will be posted to you 4 weeks prior to your client’s tour departure you’re your client is leaving earlier please contact our team to notify us, and we will arrange an early delivery.

What are their reviews like?

We ask all travellers to submit a review of their touring experience on Trustpilot.

Have a look at our reviews.

Who do I contact if I want to lodge a complaint or provide feedback?

To lodge a complaint or provide feedback please email [email protected]

What forms of payment are offered?

Payment methods offered to travel agents are; Direct Deposit, e-Nett, and Credit card (incurs a 1.2% surcharge fee). We also offer B-Pay and SmartMoney as a payment option however these options are only available to Australian agencies.

For Australian Flight Centre agencies ONLY – we also have PaymentGate as a payment options. 

When is the deposit/final balance due?

Deposit payment is due within 7 days of a confirmed booking. Final payment is due 90 days prior to departure. 

What is the payment process?

Please ensure you enter the Reservation number as the payment reference so we can allocate and identify your payments and request a copy of your remittance is e-mailed to [email protected]

e-Nett payments normally take 3-4 days to clear to our bank account and are receipted once funds have cleared to our account.  

When will I receive my invoice?

Invoices are generated and emailed the following business day.