Coronavirus (COVID-19) Update 


To our valued travellers and travel agents,

The spread of COVID-19, is now a major world crisis and understandably has become a real cause for concern for many of our travellers and travel partners.

We are continuing to review our 2020 tour programme on a daily basis and will contact all affected travellers and agents based on departure date.
 

If you are booked to travel on:


Due to the high volume of calls, we kindly request that you do not call the office but allow us to contact you personally to rebook or make alternative arrangements. 
 
Thank you all for your patience, and the kindness and understanding you have shown, at this time. 
 
Euan Landsborough, Managing Director
Albatross Tours

 

2020 UK/Europe Summer Tours 

We are currently contacting travellers, in departure date order, booked on tours up until 31 October 2020.

If you are due to travel on a tour scheduled to depart before 31 October 2020, a full travel credit of all funds paid to Albatross Tours will be redeemable against your revised booking for travel on any Albatross tour in 2020, 2021 or 2022.
 

Your Questions Answered

Is my Albatross tour still going ahead?

At this point in time we have suspended all tour departures up until 31 October 2020. For all departures scheduled to depart from 1 November 2020 we will continue to monitor the situation and be guided by DFAT (Department of Foreign Affairs and Trade) travel advice.
 

How will I know whether the spread of coronavirus is affecting a destination that I am due to travel to?

We are monitoring the situation closely and are in daily contact with our offices in the UK and our contacts across Europe. Albatross Tours takes its travel advice from DFAT and CATO (Council of Australian Tour Operators). If there is a change in the travel advice that directly affects a tour you are due to travel on, we will contact you and update our website. For the latest information, the single best source of trusted and accurate information is the Australian Government Smart Traveller website: https://www.smartraveller.gov.au
 

What happens if Albatross is unable to operate my tour due to DFAT travel advice or overseas travel restrictions?

If Albatross is unable to operate your tour due to DFAT travel advice and/or overseas travel restrictions, we will work with you to change your booking to any future Albatross tour departure. A full travel credit of all funds paid to Albatross Tours will be redeemable against your revised booking valid for travel on any Albatross tour in 2020, 2021 or 2022. 
 

What will happen if I have booked more than one Albatross tour, and Albatross is unable to operate one of my tours due to DFAT travel advice or overseas travel restrictions?

We will work with you to try and amend your travel arrangements to enable you to still travel on your other Albatross tour or tours. If that is not possible, we will work with you to change your booking to another Albatross tour or tours. A full travel credit of all funds paid to Albatross Tours will be redeemable against your revised booking for travel on any Albatross tour in 2020, 2021 or 2022.
 

Will you be offering the same tours in 2021?

Albatross are pleased to announce our 2021 dates are available now. Due to the number of travellers rebooking for 2021, in addition to those who were already planning to travel in 2021, we would highly recommend you to pre-register your interest for your preferred tour and month of travel.
 

If I have paid my deposit and I choose to cancel my booking, am I entitled to a refund?

If your tour is still due to travel, and you choose to cancel your booking unfortunately your deposit is non-refundable as Albatross has already committed significant non-refundable and non-transferable deposits on your behalf. We would though encourage you to transfer your booking and your deposit to a later departure date without penalty.
 

If I have paid for my booking in full and Albatross is unable to operate my tour due to DFAT travel advice or overseas travel restrictions, am I entitled to a refund?

At this stage we have already committed significant funds to our local suppliers to cover tour costs and we have undertaken considerable work putting arrangements in place. Therefore, in the first instance we would encourage you to postpone your booking to a future departure. Alternatively, we are pleased to be in a position to offer you a credit note to the value of 100% of all funds we received. In addition, we are offering all clients, who have paid in full, who agree to postpone, an additional credit to the value of $200 per person. Your credit note will be held against your original booking and can be redeemed against booking for travel on any Albatross tour in 2020, 2021 or 2022.
 

How can I be sure that my money, held in credit with Albatross Tours, is safe?

All funds paid in advance of travel or held in credit is set aside, in a dedicated Client Account, until after the completion of your tour. For a statement from the Albatross Group CEO and Albatross Tours Managing Director regarding Albatross Tours’ financial security and stability please click here.
 

I am concerned and have not yet paid the final balance due on my tour. Am I able to delay making payment?

Our normal terms and conditions are that the final balance is due for payment 90 days in advance of departure date. However, in light of the current uncertainty around COVID-19 and restricted travel, we have a made temporary change in our conditions that allows you to delay paying your final balance until just 45 days prior to departure on all tours for travel until the 31 October 2020. We will keep this under review and, again, keep you informed if there is any change.
 

If I choose to cancel my booking will I be covered by my travel insurance?

Insurance policies vary enormously, so we advise you to contact your insurance company who will consider your claim. It is possible that your insurance policy may cover you for cancellation due to DFAT travel advice, but we are aware of many that do not.
 

How long is my travel credit valid for and what happens if my re-booked tour is suspended due to COVID-19 and associated travel restrictions?

Your travel credit is redeemable against any revised booking valid for travel on any Albatross tour in 2021 or 2022. We would encourage you to secure a place on your preferred tour as soon as dates become available to avoid disappointment.

In the event your rebooked tour is suspended due to COVID-19 and associated travel restrictions, your credit will be extended for a further 12 months to enable you to travel on a future Albatross tour.

 

2020 Oberammergau Passion Play Tours FAQs

All Oberammergau tours for travel in 2020 have now been suspended with the postponement of the 42nd Passion Play until 2022. We will be contacting all travellers scheduled to travel to Oberammergau in 2020 offering alternative options.
 

Your Questions Answered:

Will the same dates apply for the 2022 Oberammergau Passion Play tours?

We are waiting for confirmation from the organisers of the Passion Play, however we expect the dates for 2022 to be very similar perhaps varying by a couple of days. We will confirm the final dates by July 2020 to enable travellers to confirm their place.
 

Can you please confirm we will have the same seating category for 2022?

Yes, we will maintain our ‘Best in house’ seating category.
 

Will the tour price for Oberammergau 2022 be the same as Oberammergau 2020?

Supplier prices vary marginally year on year and exchange rates fluctuate. However, we will work to ensure that any price increase is kept to a minimum. 
 

If I am unable to travel in 2022, can I transfer my money to another Albatross tour or to another person?

If you are unable or would prefer not to travel in 2022, you will receive a full travel credit of all funds paid to Albatross Tours that will be redeemable against your revised booking for travel on any Albatross tour in 2020, 2021 or 2022. 
 

How can I be sure that my money, held in credit with Albatross Tours, is safe?

All funds paid in advance of travel or held in credit is set aside, in a dedicated Client Account, until after the completion of your tour. For a statement from the Albatross Group CEO and Albatross Tours Managing Director regarding Albatross Tours’ financial security and stability please click here.
 

If I choose to cancel my booking will I be covered by my travel insurance?

Insurance policies vary enormously, so we advise you to contact your insurance company who will consider your claim. It is possible that your insurance policy may cover you for cancellation due to DFAT travel advice, but we are aware of many that do not.
 


2020 Festive Europe Small Group Tours

Currently, all tours on this programme are still scheduled to travel. However, we will continue to monitor the situation carefully and be guided by DFAT (Department of Foreign Affairs and Trade) travel advice. Further updates will be provided as and when the situation changes or travel advice is updated.
 
If Albatross is unable to operate your tour due to DFAT travel advice and/or overseas travel restrictions, we will work with you to change your booking to any future Albatross tour departure. A full travel credit of all funds paid to Albatross Tours will be redeemable against any Albatross tour in 2021 or 2022. You will also be given priority to secure your place on the 2021 Festive Europe programme in 2021.


For further queries regarding the impact of the coronavirus on your Albatross booking please contact our European Tour Specialists.

Last updated 2 July 2020.